At Yescart, we are committed to providing high-quality products and excellent customer service. If you encounter any issues with your purchase, we’re here to help.
Replacement Eligibility:
- Timeframe: Replacement requests must be made within 7 days from the date you receive the product.
- Manufacturing Defects: Replacements are only applicable if the product has a manufacturing defect.
How to Request a Replacement:
- Inspection: Upon receiving the product, please inspect it carefully for any defects or issues.
- Evidence: If you discover a manufacturing defect, record a clear video and take photos of the issue.
- Contact: Send the video and photos to our customer service team via WhatsApp at +91 815-701-4100.
- Review: Once we receive your evidence, our team will review it and get back to you within 5-7 business days.
- Approval: If your replacement request is approved, we will ship a new product to you within 9-10 business days.
Important Notes:
- Refunds are not applicable. We will replace the product if a manufacturing defect is verified.
- The defective product must be returned in its original packaging.
- Shipping charges (if any) for the replacement product will be covered by us.
If you have any questions or need further assistance, please contact us at +91 815-701-4100.